Code of Discipline and Behaviour

GITEC Consult GmbH is certified according to EN ISO 9001. Based on the ISO 9001 guidelines the firm has established a Quality Management (QM) System describing in details the internal workflow and communication procedures, the interaction with clients and the deliverables (output). All policies, procedures and practices are revised to continuously improve the QM System (constant Quality Control).

GITEC has a dedicated staff responsible for the implementation and update of the firm’s QM System as well as for staff training. All staff is trained regularly since it is philosophy of GITEC that QM concerns everybody. Therefore Quality Control and improvement is considered to be an ongoing communication process involving not only the firm’s management but all staff. Furthermore, annual internal audits are carried out and the results are incorporated in the QM System.

As a part of the QM System, GITEC has standardized procedures in place providing feedback on the performance of the firm during the life span of an assignment. These procedures provide performance guidelines covering all aspects of an assignment. Results of the Quality Control are not only relevant for the respective assignment but will also enter as positive or negative ‘lessons learnt’ into the revision of the Quality Management System.

It is a principle of GITEC’s QM to detect problems such as complaints about staff performance or report quality and to resolve any such issue to the benefit of the assignment pro-actively. Implementation of assignments is closely monitored and supported by the respective department at the firm’s Head Office. These activities include monitoring of all official project reports, of all respective internal communication and reports, of all respective financial statements as well as regular project visits. Any complaint will be dealt with by the respective project manager/director/team leader, the Director of the relevant department at GITEC's Head Office and in close co-operation with project partners in a timely manner and subsequently resolved in agreement with the complainant.